Retention is the new growth
|
|
|
|
Cost of acquiring a new customer
|
Cost of a customer referral
|
Cost of retaining a customer
|
Churn is a killer. Every customer you lose has to be replaced by one at "full cost" just to stay in place. Then, new customers have to be added, also at "full cost" to grow. Retaining a customer is not only cheaper, it allows you to dedicate more resources to growing your business. CEO (Customer Experience Optimization) combines the precision of disassociated conjoint analysis, marketing expertise and proprietary predictive algorithms to discover what your customers really love... and are eager to pay for.
Our promise: CEO Analytics will increase retention, reduce your churn, increase sales 3%-7% and create new loyal customers
Our promise: CEO Analytics will increase retention, reduce your churn, increase sales 3%-7% and create new loyal customers
We created real-world, actionable deliverables that will grow your business by between 3% and 7%
Create and publish a specialized online survey to unearth what your customers love and are eager to pay for. To see an example of our online survey, click the picture above.
|
We integrate product attributes and promotional factors. As a result, we can build a comprehensive customer retention strategy
|
We build a customized data analysis and visualization dashboard that allows you to segment the data in hundreds of way
|
An exclusive advantage of working with CEO Analytics: we combine product attributes and marketing actions to increase your retention and communicate more effectively
Could your company benefit from CEO?
If your organization deals with hundreds of transactions and customers per day you can probably benefit from reducing churn and investing the savings into getting new customers
Casual restaurants, QSRs, Fast-Food
and any other organization that serves hundreds of meals on a daily basis |
Multi-point retail operations including oil-changing, painting, mechanics and others which experience churn
|
Health Maintenance Organizations,
Minute clinics, Hospitals, and others where patient satisfaction is a KPI |
Hotels, Resorts, Cruise Lines and and other Hospitality businesses where reviews, repeat business and increasing share of wallet of customers are key to growth
|
TV or Cable Networks and other content distribution channels who need to predict which programs will be successful prior to production
|
Malls, chain stores and, in general,
businesses that cater to a wide range of customers in several locations |
An accomplished team ready to move your business forward
Adi Asavaid - Principal
|
|
Marcelo Salup - Principal
|
|